Customer Service
JB
Dubai, UAE
27 Jun 2020
Confidential
Job Type : Permanent
Career level :Mid Level
Min Exp : 1-2 Years
Monthly Salary :Not disclosed
Company Size : 501-1000 Employees
Prefference : Any
Job Description :

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.


Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
Required Skills :
  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
Last Date : 10 Jul 2020
Currently Available : Available
Contact Person : NA
Email : NA
Phone Number : 0553279255
Benefits : As per UAE Rules

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