Customer Service Representative
11 Jul 2020
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related
results as needed.
- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Resolving conflict
- Analyzing information
Education, Experience, and Licensing Requirements:
- University/college degree is an asset
- Familiarity with office software and phone systems a plus
- Previous experience, especially in particular industry, preferred
Other Career Related Blogs and Articles you may be interested
List of recruiting agencies in dubai,abhudhabi,sharjah (UAE) for job search and job change,job consultancy and head hunters,Discover the top Recruitment Agencies in UAE / Apply for upcoming jobs, vacancies and get help with your CV.
Other Free Training Materials Available
Free Kerala PSC Exam Training Online
Way4job - Free Kerala PSC training with Solved previous question papers and Free mock exams
Free Kerala PSC training provide notes, Free Online daily Mock test, Previous Questions and answers in english and malayalam. Practice previous years question answers in exam mode will help you success.Study Now
Free DHA Training
Free DHA Training for Nurses ,Doctors and other medical persons. Sample Questions and Mock test
Study and Practise DHAStudy Now
Free Online PMP Training based on PMBOK
Best Free Online PMP Training based on PMBOK
Best Free Online PMP Training based on PMBOK and PMI guidelines,Sample questions,Exam Simulators and PMP Notes and Flashcards makes you understand the concepts clearly and pass PMP exam at first attemptStudy Now