Customer Service Representative
JB
Al Jafiliya‪,‪ Dubai, UAE
11 Jul 2020
Confidential
Job Type : Permanent
Career level :Mid Level
Min Exp : 1-2 Years
Monthly Salary :Not disclosed
Company Size : 11-50 Employees
Prefference : Any
Job Description :
  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related
    results as needed.
Required Skills :
  • Customer service
  • Product knowledge
  • Market knowledge
  • Quality focus
  • Problem solving
  • Documentation skills
  • Phone skills
  • Listening
  • Resolving conflict
  • Analyzing information
  • Multi-tasking
    Education, Experience, and Licensing Requirements:
  • University/college degree is an asset
  • Familiarity with office software and phone systems a plus
  • Previous experience, especially in particular industry, preferred
Last Date : 07 Aug 2020
Currently Available : Available
Contact Person : NA
Phone Number :0501727581
Benefits : As per the UAE Rules.

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